Terms of Service


Candid And Frank Photography shall document, by way of digital photography, your wedding day.  Candid And Frank Photography shall be granted creative and artistic licence in relation to the photographs.  The Photographer's judgement on photographic style and the number of images taken shall be deemed correct.  Due to conditions of the weather and the willingness and availability of subjects, it may not be possible to capture all the images requested.  Although every effort will be made to interpret Your (The Client's) wishes, the Wish List is deemed to be a wish list and not a contracted list.


Candid And Frank Photography cannot be held liable for any lack of coverage that result from restrictions on photography imposed by registrars, church officials or others involved in such decisions.  You are responsible for checking whether such restrictions apply before the day and informing us.  We will endeavour to work with any restrictions but cannot capture images where a blanket ban exists.  Similarly, Candid And Frank Photography cannot be held resposible for unusuable shots due to distractions and interruptions from guests, contractors, entertainers, video operators etc. (i.e. eyes being closed, views obscurred by guests or guests own cameras, phones or devices) and other circumstances beyond The Photographer's control.  It is undertsood that Candid And Frank Photography shall act as the sole and exclusive professional wedding photographer(s).

Photographs will be taken against available backgrounds.  Please note that we cannot move objects or perform other cosmetic duties on location.  Candid And Frank Photography will not be held liable in the event of environmental conditions beyond control and reserves the right to decline photography outdoors in inclement weather.

You agree to be responsible for any injury, loss or damage caused to Photographer or equipment caused by your guests.

Every effort will be made to provide an identical colour balance between photographs but this may not always be possible due to factors such as lighting conditions and digital sensor limitations.  Prints made on different occasions or in different sizes may also vary.  Accordingly, no warranty is given that an exact colour match can be provided.  


Candid And Frank Photography shall provide Clients with high resolution (4200x2804 px, 300 dpi .jpg) digital files of the edited images from the event.  You are responsible for ensuring that the digital files are safely stored upon delivery or collection.  Images will be supplied via digital/mechanical means, i.e. disc, USB, download or similar.  You are strongly advised to immediately copy/back-up your wedding photographs from this device/USB to a suitable computer/storage device.  Digital Media has a limited lifespan therefore the original transport device cannot be guaranteed indefinitely.  Please note that Candid And Frank Photography is under no obligation to store or maintain copies of the files once released.


Although Candid And Frank Photography will do their best to produced more images than discussed with the Client, there is no guarantee that any particular number of images will be produced.  All images captured are primarily for the purpose of creating a wedding album.  Candid And Frank Photography will choose which images are to be edited, any other images will not have passed our quality control and therefore will not be processed or released to the Client.


Minor retouching, digital manipulation and artist finishing are provided as standard.  In the event that You require any additional post-processing to be undertaken (for example, in Photoshop or similar) then an additional fee may be levied which shall be agreed bewteen the parties before any post processing work is undertaken.


Proofs of images taken will be made available online within approx. 6-8 weeks of the wedding date.  In the event of delays caused by unforseen circumstances outside of the Photographer's control (e.g. illness, or injury), the Client shall be informed in writing of any delays.

Album design takes 2 weeks from receiving Your list of selected images to receiving your first proof.  Production time is 4-6 weeks from the approval of the pdf layout for print.  At busy times of year such as Oct/Nov, production times may increase for the busy Christmas period and these will be informed by the supplier. 


Prints are available to be purchased directly from Candid And Frank Photography via the online gallery, through the Photographer directly, or elsewhere by the Client at any photo lab of their choosing.  Prints and products that are not purchased through the Photographer or Photographer's website do not carry any guarantee of quality as the Photographercannot guarantee the work of any unassociated third party, e.g: high street photo labs.

Where an album is purchased, you will be asked to select a number of images (depending on the size of the album) once the online gallery has been delivered.  Once this selection is returned, an initial album design will be made available for proofing online.  Two sets of changes can be made to this design, after which changes may apply for further changes.  Once the album design is approved and ordered, no further changes can be made or mistakes rectified.

Albums purchased must be image selected and approved for print within 3 months of recieiving the online gallery or from placing the order.  Albums finalised outside of 3 months may be subject to additional fees due to increases in supplier costs.  Albums can be ordered at any time if You are able to provide Candid And Frank Photography with the digital files as Candid And Frank Photography shall be under no obligation to maintain copies of the original files following delievery to You.  Albums come with a manufacturers guarantee against manufacturing defects, which does not cover accidental damage.


A non-refundable* Booking Fee of £350 shall be paid by You to Candid And Frank Photography on the date of the booking. 100% of the balance is to be paid in full at least 1 calendar month prior to the wedding date by electronic bank transfer.

*The Booking Fee is subject to the right of withdrawal.  If you decide to cancel the Photography Agreement within the 14 day cooling off period from receipt of the signed Agreement, the Booking Fee shall be returned to You.

When the Photographer has recieved the Booking Fee from You she will use all reasonable endeavours not to undertake any further bookings on that day.  In the unlikely event that Candid And Frank Photography cannot attend due to illness or unavoidable personal circumstances, every effort to secure a replacement photographer will be made.  If the situation should occur and a suitable replacement is not found, or, You do not wish to use them, responsibilty and liability is limited to the return of all payments recieved for the services.

Candid And Frank Photography is not registered for VAT.

If payment is not made in accordance with the above clauses, Candid And Frank Photography reserves the right to cancel the booking without prejudice to any claims which may have arisen and may deduct such monies from the Booking Fee as she deems approprate to reimburse her for her time and expenses incurred up to the date of the withdrawal.

The responsibilities of Candid And Frank Photography and any photographic processing or printing, postal and delivery agents, assistants or employees, to compensate the Client in the case of cancellation, negligence or breach of contract is limited to the total cost for the Client of their booking only.

Where extra expenses or time are incurred by Candid And Frank Photography as a result of alterations to the original brief by You (for example, additional prints or albums are requested), You shall give approval to and be liable to pay such extra expenses or fees as agreed or estimated.  If the wedding schedule over-runs by more than 30 minutes from the sheduled finish time of coverage, £175 may be charged for up to every hour period that you require Candid And Frank Photography to stay.  This will be verbally agreed with you on the day.


Prices and offers that differ from the contracted prices may appear from time to time.  This does not affect the price agreed on the contract.  At no time after the agreed price and contract has been signed will the agreed price be increased, unless you choose to upgrade the package or request extras that will incur additional charges.

Travel within a 60 mile radius of KT18 is included within the fee.  Candid And Frank Photography are more than happy to travel further afield but this will be subject to incurring travel expenses.  For substantial distances the probability of overnight accommodation might be required and would also require reimbursement.


In the unlikely event Candid And Frank Photography cannot perform the services in the agreement in whole or in part due to fire or other casualty, acts of God or nature or Terror, or any other cause beyond the control of the parties or due to the Photographer's illness or injury, the liability of one party to the other shall be limited to the total value of the contract.  Neither party shall be liable for indirect of cosequential loss.  Your statutory rights are not affected.

This limitation on liability shall also apply in the event that photographic materials are damaged in processing, lost rhough camera malfunction, or otherwise lost or damaged without fault on the part of Candid And Frank Photography.  Although back-up equipment for all essential items is carried, Candid And Frank Photography is not liable for any damages, including but not limited to delya or omission arising from inherent equipment defects or fault, or other causes beyond control.  You agree that a wedding cannot be replicated, reenacted or repeated for the purpose of a reshoot and limits Candid And Frank Photography's liability to the amount paid under this contract.

The Photographer cannot be held responsible for damage to Garments.  This covers accidental damage and problems due to environmental events and force majure.  You are responsible to arrange personal assistance for garments.  The Photographer is not responsible for guest's garments.  You will be advised and given a choice where a situation may arise in which potential issue with garments can occur - eg group photos on grass etc. 


Laura has full Public Liability and Professional Indemnity Insurance.


The Photographer will take an unpaid break of 30 minutes during the sit down part of the meal.  For wedding coverage of 8 hours or greater, a hot meal shall be provided for The Photographer and her assistant (please request a 'supplier meal' from your venue, which can be served in a side room or staff area).

If and of the venues do not have free and ample parking, You are responsible for informing The Photographer of this and providing any permits or tickets that are required on the day for parking purposes.


The Client may cancel their contract with Candid And Frank Photography at any time by giving written notice to the Photographer but in doing so shall forfeit all monies paid to Candid And Frank Photography as compensation for lost earnings (£350 Booking Fee shall be retained by The Photographer for weddings cancelled outside of 6 weeks of the wedding date and the full balance retained for cancellations within 6 weeks of the wedding date).  For this reason, Clients are strongly advised to take out their own Wedding Insurance policy to cover such expenses from circumstances beyond their control that may result in the cancellation of their wedding.

If the date of the wedding needs to be changed by The Client, these conditions will still apply unless Candid And Frank Photography is willing and able to take the revised booking. The booking Fee and monies paid may then be transferred to the new date.


The entire copyright in the photographs in retained by The Photographer at all times throughout the world and shall under no circumstances be assigned to You.  All photographs are © Candid And Frank Photography (Laura Mackay).  Any reproduction without The Photographer's express written consent is strictly prohibited.  Any images or copies of images whether stored digitally or otherwise and any printed documentation relating to such images are protected by the Copyright and Design Act 1998.   


Candid And Frank Photography allows The Client to store/share/copy/print all images for personal/friends/family use only, subject to no commercial or financial gain.

No use may be made of The Photographs before payment in full of the relevant invoice(s) without The Photographer's express written permission.  Any permission which may be given for prior use will automatically be revoked if full payment is not made by the due date.

Permission to use The Photographs for purposes outside the terms of the Licence will normally be granted upon payment of a further fee, which must be mutually agreed (and paid in full) before such further use (e.g. Use by suppliers and other vendors to promote their own work.

The Photographer retains the right in all cases to use The Photographs in any manner at any time and in any part of the world for the purposes of advertising or otherwise promoting her work.  You acknowledge and accept that a photography business relies on showing it's work for marketing purposes.  You therefore agree that any image be used for such purposes and by signing the agreement, expressly grant permission for the use of the images in any marketing activity, including use on websites, wedding blogs, publications and social media.

Manipulation of the images in any way by use of a computer or any other electronic means or any method or means now or hereafter known is strictly prohibited without Candid And Frank Photography's permission.


Any complaints should be raised by The Client with The Photographer, in writing, within 28 days of first becoming aware of the matter to be complained of and in any event, within 28 days of receipt of the images.


Photography Agreement

Above are the terms and conditions of which Laura shall provide photography services (the Photography Services) to You, The Client.  The exact Photography Services provided shall depend on what is agreed between the parties during an initial consultation.  

It is mutually agreed that the above terms of agreement form an integral part of this contact and that no variation or modification of this contract shall be effective unless accepted by both Laura and You, in writing and signed by the parties.